Terms

The design studio

You can use the studio to create a personal artwork. The result is an artistic interpretation; we do not guarantee a complete or current representation of a building or landscape.

Your text and designs

Only use text and data you have permission to use. You may save your own design for personal use. The underlying source licences and attribution requirements continue to apply.

Ordering and delivery

You can only order when the order button is available. The product description, size, delivery address and total including VAT and delivery are shown before payment. We deliver within the Netherlands. You pay in advance through Stripe and receive an email confirmation. The displayed delivery period is an estimate. For delays or delivery problems, contact us through the contact page.

Digital PDF and your chosen price

For a digital art print, you choose the price: €1 is suggested and €0 is allowed. Paid amounts include VAT, with a minimum of €0.50 due to the payment provider and a maximum of €100. Digital sales are for customers in the Netherlands. You receive a PDF in your chosen size for personal use, without physical delivery. The PDF uses RGB colours; printed results depend partly on the printer and paper.

A free PDF can be downloaded for 24 hours in the same browser. A paid PDF remains available for 30 days through your personal order link. Save the file on your device. Before a paid order, you must separately consent to immediate delivery and acknowledge that your right of withdrawal ends when digital delivery begins. This consent is also recorded in your confirmation. Your statutory rights if a file is defective remain unaffected; contact us with your order number if there is a problem.

Personalised products and returns

Individually personalised products, for example with your own address or personal text, are subject to the statutory exception to the right of withdrawal for custom goods. This is stated before ordering. The exception never limits your statutory rights if a product is damaged, incorrect or defective. Contact us with your order number and a description if there is a problem. We will assess a suitable remedy, such as repair, replacement or a refund. You do not need to return an undamaged poster before we have agreed how to resolve the issue.

For an unchanged collection design, the statutory 14-day cooling-off period applies from receipt. Choosing a standard size, frame, style or colour alone does not automatically make a poster custom-made. Notify us of your withdrawal through the contact page with your order number. You will receive return instructions; do not send the poster directly to a Gelato printing facility.

You can withdraw using the button Withdraw from your purchase, by email or through another clear statement. After online confirmation, you automatically receive an email. You have 14 days after withdrawal to return the poster. For an ordinary withdrawal, you pay the direct return costs. As an indication, a domestic parcel costs €7.45–€18.75, depending on weight and shipping method; check current rates with your carrier. If our delivery is incorrect or damaged, we provide a suitable remedy free of charge.

Return address: STRRACK, Hondsrugweg 19F9, 1101 BK Amsterdam. Postal address only; no visitors. We refund the purchase price and standard delivery costs within 14 days of withdrawal through the same payment method. We may wait until the return is received or you provide proof of shipment. You may inspect the poster as you would in a shop; demonstrable loss of value due to further use may be deducted.

Questions and complaints

The contact page lists the seller and contact details. Email your question or complaint with your order number. The seller remains responsible for delivery, including when a printing partner produces and ships the poster.

Version 4 November 2026. The contact page lists the seller, contact details, Chamber of Commerce and VAT numbers.

Checking a print file

Digital colours may differ from a printed copy. Check your printer’s requirements, composition and text. A framed preview is a presentation and does not promise that those materials are included.